InSightTM Servicing is purpose-built for service-centric industries, offering features, services and integration that helps customer to improve asset up time and optimized in person and remote service.
InSightTM Servicing offers industry’s best implementation and support services to enable field service companies to manage their disparate teams.
InSightTM Servicing is suitable for companies that require deploying technicians or engineers at customer sites.
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Intelligent Job Assignment Prioritization to optimize revenue. Administrator can drag and drop to schedule assignments to your Service Engineers. Your Service Engineers will receive a mobile notification, removing the hassle of miscommunication.
Real-time status update on each job that your Service Engineer is performing. Administrator will be able to better manage Ad-Hoc job assignments with the real time location and job status of each Service Engineer.
Service Engineer receives a mobile notification and accepts job assignment. Site photos and video can be attached to each service job for recording and traceability. Upon signing of completed servicing job, client will receive all the documents via email, removing a huge chunk of administration time from office.
Start and End Time are recorded. GPS location is captured.
Ability to generate invoice upon completion of job for client's payment. Service Engineer has the option to include additional service or parts used in the service.
Machine Manual, Customer Contract or Quotation can be uploaded for Service Engineer to refer.
InSightTM Servicing enables your team to process work tasks at their fingertips. Simplifying and facilitating entry of information; improve servicing, contract, productivity and revenue tracking with dashboards.
Six months after rolling out, we saw a major decrease in vehicle mileage because we were dispatching better. We also saw a shift of hours that went from internal to external customer service hours because there was less wasted effort. At the end of the day, it has been a win for both our technicians and customers.
Before using InSightTM Servicing, technicians spent a lot of their time on unproductive tasks like writing up paperwork, sitting on hold, calling the office for parts, and extraneous travel to go back and forth to customer sites. The overwhelming amount of paperwork also meant that technicians would lose track of work in process, sometimes putting unaccounted hours onto internal jobs when they were actually spent on a customer.