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Field Service Management Software

InSightTM Servicing is purpose-built for service-centric industries, offering features, services and integration that helps customer to improve asset up time and optimized in person and remote service.
InSightTM Servicing offers industry’s best implementation and support services to enable field service companies to manage their disparate teams.
InSightTM Servicing is suitable for companies that require deploying technicians or engineers at customer sites.

Contact us to find out more!

Field Service Management Software
Service Order Management
Job Scheduling
Manpower Allocation Dashboard
Mobile Job Servicing
Invoice & Payment
Mobile Document Upload

Job Scheduling

Intelligent Job Assignment Prioritization to optimize revenue. Administrator can drag and drop to schedule assignments to your Service Engineers. Your Service Engineers will receive a mobile notification, removing the hassle of miscommunication.

Job Scheduling
Manpower Allocation Dashboard

Manpower Allocation Dashboard

Real-time status update on each job that your Service Engineer is performing. Administrator will be able to better manage Ad-Hoc job assignments with the real time location and job status of each Service Engineer.

Mobile Job Servicing

Service Engineer receives a mobile notification and accepts job assignment. Site photos and video can be attached to each service job for recording and traceability. Upon signing of completed servicing job, client will receive all the documents via email, removing a huge chunk of administration time from office.

Start and End Time are recorded. GPS location is captured.

Mobile Job Servicing
Invoice and Payment

Invoice and Payment

Ability to generate invoice upon completion of job for client's payment. Service Engineer has the option to include additional service or parts used in the service.

Mobile Document Upload

Machine Manual, Customer Contract or Quotation can be uploaded for Service Engineer to refer.

Features

Features

InSightTM Servicing enables your team to process work tasks at their fingertips. Simplifying and facilitating entry of information; improve servicing, contract, productivity and revenue tracking with dashboards.

  • Schedule servicing, maintenance and delivery jobs based on pre-determined factors to facilitate resource planning.
  • Allow Field engineers to instantly identify and track asset or equipment.
  • Instant retrieval of servicing & maintenance history and equipment history.
  • Empower your site team to invoice instantly via mobile App at site after each service job.

Customer Quotes

Six months after rolling out, we saw a major decrease in vehicle mileage because we were dispatching better. We also saw a shift of hours that went from internal to external customer service hours because there was less wasted effort. At the end of the day, it has been a win for both our technicians and customers.

Before using InSightTM Servicing, technicians spent a lot of their time on unproductive tasks like writing up paperwork, sitting on hold, calling the office for parts, and extraneous travel to go back and forth to customer sites. The overwhelming amount of paperwork also meant that technicians would lose track of work in process, sometimes putting unaccounted hours onto internal jobs when they were actually spent on a customer.

Are you ready to explore more about the system?

CAPPS SOLUTIONS is founded by a group of like-minded and adept professionals with the motivation, belief and principle to deliver the right IT solutions to meet the requirements of clients fully. CAPPS SOLUTIONS provides information technology consulting, application design, application development and application management services to our valued clients from a diverse group of industries.

InSightTM Servicing
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